FAQs

You can return or exchange all eligible items within 7 days from the delivery date, as long as it's in unused condition with the original tags and packaging.

Yes, whenever possible, please use the original packaging for your return. Reusing the original packaging helps maintain the quality of the returned item(s) and saves material. Items damaged due to inadequate packaging may not qualify for a refund/exchange

Once we receive your item(s), a refund will be issued to the original form of payment. You can expect the refund to your source account within 5-7 days after your return is received. It may take additional time before appearing on your account statement.

No, Made To Orders are not eligible for returns. However, they are eligible for exchanges or store credit.

Refund of shipping and COD charges are NOT applicable.

We have partnered with major courier companies who offer pickup services in most pincodes.

To self-ship your returns, raise a return request and once approved you can ship them to us, you are requested to pack the items securely to prevent any loss or damage during transit. For returns, we recommend you to do it through a reliable local courier service. Please share the shipping details on hello@fourthdimensionclub.in with your Order ID mentioned.

No, accessories like posters, mugs, coasters are not eligible for returns/exchanges.

In case of manufacturing defects or damages, we will issue a complete refund once return request has been verified and approved.

No, masks and gaiters are not eligible for returns or exchanges due to safety and hygiene concerns.

Colours may vary due to various reasons like device colour tone, brightness etc.

We offer size & colour exchanges or you can return the product for a store credit, provided that the terms of our returns policy are met

We accept multiple payment methods online, you can pay through Credit cards, Debit cards, Net-banking, UPI and wallets. You can also pay via pay later and pay-in-3 methods as well, powered by SImpl

Yes, we do cash on delivery(COD) as one of the payment options only for orders across India. We charge a nominal Rs.50 - Rs.100 as cash collection charge for all COD orders.

When purchasing online using your payment method, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our payment service provider's network, where your payment and transaction is authorised and approved. Your credit card or any other payment method information will not be stored on our servers.

As an online business, we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.

Because the post office & courier companies handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive.

We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. 

We will email your tracking information as soon as your order has shipped. Usually, your tracking number will be updated 1-2 days after your order has been shipped.

You can track your order directly from your email by clicking on the tracking number.

We are only able to cancel orders within the first 3 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologise for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

Please mail us at hello@fourthdimensionclub.in with the design & custom order details to place bulk orders. We will get in touch with you with proper details and specifications. Please take a note that COD(cash on delivery) payment option is not available for bulk or customised orders. 

COD orders will be shipped only after confirming it via phone or whatsapp.

International orders will be shipped within 1 week and gets delivered within 2-4 weeks.